New measures in place to help continue as best we can

As we continue to operate and strive to provide our service to you for as long as we can, while working safely and ethically, we have taken some more steps as to how we can help in this difficult time. Again, before we go any further, we would like to reassure you all that we are striving to keep our clinic as a safe environment to visit and we are following all World Health Organisation and Government guidelines.

Online Retail Shopping – we can deliver to you

For those who are in need of replenishing their stock we can help. You do not have to come into clinic to do this, we have two options for you;

1. AlumierMD Online Portal. The portal provides a secure and personalised shopping experience for you. You simply log in, order your products, and they will be delivered straight to your doorstep. The postage is free for any orders over £50 and delivery is usually within 1-2 working days. The portal is in partnership with Karma House Clinic, so you are still receiving your products from us. To sign up for the portal, we simply need your email address and name to send you the link. Please call reception on 01296 614441 to request a portal link to be sent.
2. Telephone Orders. We are still open and whilst we are, we can take any retail orders and payments over the phone, and directly post your products to your doorstep. We will be wavering our flat rate £1.50 package and postage fee and will aim to deliver all products within 2-4 working days.

Consultation & Review Bookings

If you have any upcoming Consultation or Review appointments booked in, we can offer to do these remotely, so you do not have to come into clinic. Using either Zoom or Facetime, we can still provide this service, while eliminating any risk of unnecessary contact. If you have a Consultation or Review appointment booked in and would like to have this performed remotely, please call our reception team on 01296 614441, prior to your booked appointment time to arrange this.

Staff

We are now screening all staff members daily, to ensure any possible symptoms or cross-infections are highlighted and dealt with in line with all advise currently in place. Any staff members deemed not fit to be in work or need to self-isolate will no longer be coming into clinic.

As we all continue through this difficult time together, our number one concern is our clients and the service we provide to you, our staff members, and the overall health and well-being of the world. We will continue to maintain the strict sanitation of the clinic and up-date you daily.

In the mean time, through the adversity, keep smiling.